Francie Henry replaces Jordan Miller at Fifth Third

Dave Ghose
Jordan Miller and Francie Henry

Leadership changes aren’t often this smooth. In December, Jordan Miller, the longtime regional leader of Fifth Third Bank, retired after more than a decade as the Cincinnati-based bank’s regional president in Columbus. The move isn’t unforeseen. In fact, his replacement already has moved in.

In June, Fifth Third, the fourth-largest bank in central Ohio, named Francie Henry the new regional president for a territory that includes Southeast Ohio, West Virginia and Eastern Kentucky, in addition to Greater Columbus. Henry, Miller’s protégé, transitioned into the role while Miller, who was named regional chairman for the last six months of his Fifth Third career, stayed on during her initial months and eased her transition. “It’s been a really measured transition, and one that allowed employees and clients to understand that it was orderly, and it was thought out,” Henry says. “And it’s been great to have his leadership and his knowledge.”

Miller has focused more on community activities, such as chairing the United Way of Central Ohio 2018 campaign during this period, but he’s also been available to help with Fifth Third operations as Henry learned the ropes these past few months. “He’s not fussed too much about what he wants to be in, but when I need him, I can pull him back in,” she says.

Miller has been eying Henry as his replacement since he promoted her to become the Columbus market president in 2017. It was a new position—Cincinnati is the only other Fifth Third city with a market president—and Miller hoped it would prepare her to eventually fill his spot. “The company was really behind making sure that she was ready, had all the right tools,” Miller says. “She’s well networked in the community and well networked in the bank, so all of those things really allowed her to just move right in.”