Here's how the pandemic is changing three prominent companies for good

Katy Smith
ksmith@columbusceo.com
Brian Brooks, E.E. Ward Moving & Storage

Companies are facing unprecedented change during the pandemic. What temporary changes have been made in your organization that may become permanent?

Brian Brooks, president, E.E. Ward Moving & Storage

When stay-at-home orders and safe distancing protocols were mandated in March, E.E. Ward’s sales team switched from using the moving industry standard process for sales estimating to 100% virtual and video surveys. The typical method for estimating moves is to visit customers’ homes or offices to assess the move scope. Implementing a 100 percent video format improved our consultative sales process as well as decreased miles driven by our team for estimates. Going forward we are offering video surveys as a first option. Additionally, this change has the potential to decrease the metric tons of carbon dioxide emitted from driving to sales appointments.

Tom Krouse, president & CEO, Donatos Pizza

A silver lining of this crisis has been the creation and quick implementation of a number of things we will continue post-pandemic. From a service standpoint, we developed an entire curbside pickup program, which we will complement with exciting new technologies moving forward. We also will continue contactless delivery for those customers who want a simple, no-hassle experience. In terms of the organization, we found that our communications such as nationwide Zoom calls, videos from Jane Grote Abell and I, daily huddles, and more had value way beyond the pandemic. Much of this experience has made us better as a company.

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Mike Davis, president, Junior Achievement of Central Ohio

Junior Achievement’s traditional programs depend on volunteers in the classroom and at our facility to serve K-12 students through our financial literacy, work-readiness and entrepreneurship educational experiences. Covid-19 has challenged us to rethink what is possible. We have adapted our traditional programs to online formats, as well as developed completely new digital experiences for students. JA is excited to re-engage students and volunteers in the classroom when it’s safe, but we also love that we are no longer constrained by space and distance. We will continue meeting students’ and educators’ needs, whether in school or out of the classroom.

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Tom Krouse, Donatos