Guest blog: Workplace concierges bring balance to employees' lives, one errand at a time

Staff Writer
Columbus CEO

by Constance L. Bates

Columbus wants more time after work, says Safeco survey, exclaimed a recent Columbus CEO headline.

Several points about time as outlined, were very compelling. Reportedly, a staggering 61 percent (higher than the national average) of Columbus workers want more time.

As noted in the article, perhaps the best place to take a voyeuristic "peep" at the demands and pressures of time is in the workplace.

Studies consistently report workers are overwhelmed. Working at least 55 hours per week, they feel there is little to life except work. Technology, with all its advancements, may actually blur the lines between work-life balance.

While in private practice as a psychotherapist, mental health issues, such as depression and anxiety often correlated directly to the patient's feeling of defeat with not having time to "smell the roses." Apparently, they were not alone.

A June 2014 White House report, Nine Facts About American Families and Work, revealed 46 percent of workers were highly disturbed about their job's interference with the quality of their family life.

A fascinating study by Dan Schawbel, unveiled that 67 percent of human resources professionals are convinced their employees enjoy a healthy work-life. This sounds great!

But not so fast. Only 45 percent of workers agreed.

The statistics, while admittedly disturbing, can be effectively addressed by enlisting the assistance of a workplace concierge program. Companies with 50 workers or less as well as a larger workforce will certainly profit.

What is a workplace concierge?

A workplace concierge is akin to a dear, sweet, parent, keeping life neat, orderly and simple (without the disapproving grimace, of course). Your employees will feel like a kid again, but without the burden of chores and have more time for pleasure, more time to relax.

Services of a concierge program

A workplace concierge will take care of simple chores, such as buying a gallon of milk and also help with more complex tasks, such as arranging for home services for an aging parent and any service requests in-between. The employer pays for the actual cost of the concierge program.

The worker pays for the cost of the product, the milk, for example.

How to start a concierge program

Several meetings will usually occur with the concierge and the designated company staff prior to the start of service. During this time, the workplace needs are assessed. The goal is to develop a customized program to fit the organization's culture.

The program may include work-life balance seminars or an errand service, for 10 hours or 40 hours per week. The time-saving service options are endless.

How to select a concierge

The preferred expertise of a concierge includes a history of work with distressed individuals and a demonstrated ability to effectively connect to various time-saving resources.

What are the benefits of a concierge?

The benefits of a concierge program are enormous. Employees will manage their time better. Better time management will benefit all aspects of life. The employee can work smarter and produce more. And best of all, the 61 percent of Columbus employees who desire more time after work, can kick-up their heels and enjoy life.

Constance L. Bates, MSW, is the owner of Take 5 Concierge, a workplace concierge service specializing in enhancing employee work-life balance through programs, coaching and seminars. Her enriching years as a private practice therapist and coach allow for an infusing of first-hand knowledge to facilitate winning strategies for employees to achieve a healthy family life and productive work focus.

Learn more at, or by contacting Constance at (513) 545-4479 or