Reliant Capital Solutions will add about 130 employees here and 150 in Buffalo, New York.

A fast-growing loan collections company based in Gahanna is expanding at home and in Buffalo. Reliant Capital Solutions will add about 130 employees and 15,000 square feet to its 670 and 600A Cross Pointe Road headquarters and has plans for more than 150 hires in its New York office as it grows from 7,800 to 23,000 square feet in the Buffalo suburb of Williamsville. It is also looking for a third call center location.

The accounts receivable management company – which provides collections services and debt resolution for the student loan industry, among others – expects to grow its annual revenue by one-third to more than $60 million in 2019 from approximately $39 million in 2018.

Central Ohio native Margie Brickner founded Reliant in 2007 and has seen tremendous growth since landing government contracts in the last few years. The company outgrew its leased space at 670 Cross Pointe Road, prompting it to buy an adjacent 6-acre property for $1.6 million, according to the city of Gahanna.

“It’s basically one big complex, or soon will be,” Brickner, Reliant’s president and CEO, says.

Tax incentives have supported the growth. In exchange for investment of $2.1 million in its 670 Cross Pointe Road facility, an affiliate of Donald R. Kenney & Co. in 2017 began benefiting from a 15-year, 100 percent property tax abatement on the improvements by the city of Gahanna. In a separate Office & Industrial Incentive also set to begin in 2017, Reliant Capital Solutions received a five-year, 25 percent rebate on income tax withholdings for the creation of 150 full-time jobs, three part time-jobs and the retention of 93 full-time-equivalent jobs. 

Reliant is among the fastest growing businesses in Gahanna. Anthony Jones, director of the Planning and Development Department for the city of Gahanna, says Reliant’s growth “doesn’t seem to have an end in sight.” 

Reliant is in the preliminary stages of adding commercial and business outsourcing services, Brickner said. This would be a new line of business for the company, but would use the same employee training and coaching approach the company sees as its hallmark.

“A lot of companies lose that entrepreneurial feel as they grow into larger companies,” says Brickner. “We have not lost it.”

Brickner was recently named a finalist in Ernst & Young’s Entrepreneur of the Year awards.

Mary Sterenberg is a freelance writer.