Reliant Capital Solutions will add about 130 employees here and 150 in Buffalo, New York.
A fast-growing loan collections company based in Gahanna is expanding at home and in Buffalo. Reliant Capital Solutions will add about 130 employees and 15,000 square feet to its 670 and 600A Cross Pointe Road headquarters and has plans for more than 150 hires in its New York office as it grows from 7,800 to 23,000 square feet in the Buffalo suburb of Williamsville. It is also looking for a third call center location.
The accounts receivable management company – which provides collections services and debt resolution for the student loan industry, among others – expects to grow its annual revenue by one-third to more than $60 million in 2019 from approximately $39 million in 2018.
Central Ohio native Margie Brickner founded the company in 2007, but has seen tremendous growth in the last two years. The company purchased its existing building in August 2017 and outgrew it within a year, when it purchased an adjacent building and lot. Renovations are underway to accommodate employees that will number more than 400 by early 2020.
“It’s basically one big complex, or soon will be,” Brickner, Reliant’s president and CEO, says.
Reliant is among the fastest growing businesses in Gahanna. Anthony Jones, director of the Planning and Development Department for the city of Gahanna, says Reliant’s growth “doesn’t seem to have an end in sight.” The city provided a tax abatement for the company’s existing building to reduce operating costs as it expands into a second building. In exchange for promising to hire 100 additional staff in 2019, Reliant also will receive a 25 percent rebate on its Gahanna withholding taxes for 10 years.
Brickner also said the company is in the preliminary stages of adding commercial and business outsourcing services. This would be a new line of business for Reliant, but would use the same employee training and coaching approach the company sees as its hallmark.
“A lot of companies lose that entrepreneurial feel as they grow into larger companies,” says Brickner. “We have not lost it.”
Brickner was recently named a finalist in Ernst & Young’s Entrepreneur of the Year awards.
Mary Sterenberg is a freelance writer.