c.2013 New York Times News Service
c.2013 New York Times News Service
You may know that you’re supposed to check your credit report for accuracy and that you’re entitled to a free copy each year, available from a central website maintained by the three major credit bureaus.
But you may not know that there are many other companies that also collect consumer information — including your employment history and income.
Under the Fair Credit Reporting Act, you’re entitled to a free annual report from many of them, too. That option may be of particular interest if you are planning to apply for a loan, a credit card or a new job, or for government assistance. Or you may simply be curious to know what personal data might be given to prospective employers or lenders.
A major provider of such data is Equifax Workforce Solutions, a subsidiary of the credit bureau Equifax that verifies job and income information for employers, lenders and government agencies through a service called The Work Number. (The federal government has hired the company to verify incomes of those seeking subsidized health insurance or government coverage under the Affordable Care Act. Under the contract, it must develop a plan to indicate the accuracy of data and to reduce the risk of fraud.)
Equifax Workforce Solutions, also known as the TALX Corp., obtains its data directly from its employer clients, which it says number 2,900, including 70 percent of the Fortune 500. It’s a separate business from the credit bureau, and data from the two aren’t commingled, said Dann Adams, the unit’s president, in a telephone interview.
The verification service was created to help employers manage requests to confirm salary and employment information, like when their workers applied for mortgages, Adams said. Employers hire Equifax to save time and monitor compliance with privacy laws.
Client companies provide employment, payroll and sometimes benefits data to Equifax, which then makes it available, for a fee, to banks, employers and others that it confirms are authorized to receive it. (That includes collection agencies, although Equifax says it releases only employment information like your job title and date of hire to them — not pay details.)
You may be wondering: Do I have a say in any of this?
Equifax says it provides information only to those with a legitimate reason under the Fair Credit Reporting Act and requires anyone seeking income or salary numbers to obtain your explicit consent before releasing it.
“The employee has to give permission,” Adams said.
Information that identifies workers is owned by the employer, not by Equifax, and isn’t distributed to other data collectors, Adams said, although the company does sell employment trend reports, based on its analysis of anonymous data used with its clients’ approval.
The Federal Trade Commission reached a $350,000 settlement with TALX in 2009 over complaints that it failed to provide necessary disclosures to users of its consumer data and to the companies that provide the information. In an email, the company said that it was complying with the credit reporting act “and has reported evidence of compliance annually to the FTC as required by the settlement.”
Still, it makes sense to check the accuracy of the data Equifax may have on you, since demand for income verification is growing. Adams said the increase was partly a result of recent legislation requiring credit card companies to verify a consumer’s ability to pay before issuing a card.
In addition, the major credit bureaus (Experian and TransUnion, along with Equifax) have faced criticism from consumer advocates over the accuracy of their data. A recent study by the trade commission found that roughly 5 percent of consumers had errors in their credit reports that could result in higher interest rates on loans.
Agencies providing employment and salary data “haven’t had that level of scrutiny, so we don’t know what the level of accuracy is,” said Chi Chi Wu, a lawyer with the National Consumer Law Center. “I would be surprised if it’s better.”
Kevin Kuhn, compliance director at Equifax Workforce Solutions, said its employment data was accurate because it was provided and owned by the employer; Equifax acts as “steward” of the information but doesn’t change it, he said.
Unlike with credit reports, there isn’t a single site where you can request your free annual employment and salary report; you must apply directly to each specialty company. (Among the others that provide job and income verification services are AccuSource and InVerify. The Consumer Financial Protection Bureau maintains a list of companies that collect personal financial data of various kinds, but it is not comprehensive.)
If your employer uses The Work Number, you can probably obtain your report at theworknumber.com. Otherwise, the site offers a toll-free number (866-604-6570) or a form to send by mail; you’ll need to provide your Social Security number as well as proof of identity, like a copy of your driver’s license and a utility bill.
The report will include all employment records the company has on file for you and will show what companies have sought verifications in the last 24 months. If you’ve never worked for a company that uses The Work Number, however, the report probably will be blank.
Here are some other questions that may arise as you apply:
Q. How long will it take to get a report?
According to the form on The Work Number, your request will be processed in 15 days and the results will be mailed to you.
Q. What should I do if I find a discrepancy?
The Work Number’s website says you can call the service at 800-367-2884, and it will contact your employer to investigate.
Q. What if I feel the company isn’t adequately handling my inquiry?
You can file a complaint with the Consumer Financial Protection Bureau.