Columbus
ranks 34th on Sporting
News's annual list of
nearly 400 of the country's
best sports cities. So
it's hardly surprising
that many Central Ohio
businesses entertain
their clients by treating
them to a game at one
of the city's athletic
venues.
There's plenty to see:
Ohio State University's
consistently top-tier
football and basketball
programs. Major League
Soccer's 2008 defending
champions, the Columbus
Crew. The Columbus Blue
Jackets, fresh from their
first playoff berth in
the National Hockey League.
The annual Memorial Tournament
on the PGA Tour. Not
to mention the shiny
new Huntington Park for
Minor League Baseball's
Columbus Clippers.
Each venue caters to
corporate suits and rabid
fans alike. Here's a
look at how some local
businesses entertain
their sports-loving clientele.
The Suite Life
The execs and clients
using corporate suites
or season tickets at
any Columbus sports venue
get a fantastic view
of the game, but that's
not the only perk.
Suite owners at Ohio
Stadium get preferred
parking around the Horseshoe,
can opt for catered food,
and score easy access
to restrooms. "In
each suite, you're out
of the elements. You're
warm on a cold day," says
Denny Hoobler, associate
athletics director and
special assistant to
the athletic director
at Ohio State University. "It's
a good way for businesses
to entertain clients
or potential clients,
or maybe just a way to
say thank you to some
people."
Comfort, though, comes
with a price. The 'Shoe
has 81 suites-most at
seven-year commitments-ranging
from $25,000 to $80,000
per year. Smaller executive
suites come with five
game tickets and the
option to buy three more
per game. All other suites
have 10 to 16 tickets,
with an option for eight
more.
Value City Arena at the
Jerome Schottenstein
Center, which hosts OSU
men's and women's basketball
as well as hockey games,
has 52 suites with annual
leases ranging from $40,000
to $75,000. Each comes
with 12 tickets and the
option for four extras.
Suite owners also can
order up to 20 tickets
for other events at the
Schott (suite usage for
non-OSU functions comes
at an additional cost).
Both OSU venues also
have club seats available
for donors. To score
football seats, for example,
contributors must be
a member of the Buckeye
Club at the $2,500 level
(annually), and then
pony up $2,200 or $3,300
per seat per year, depending
on location. At Ohio
Stadium, both club seats
and suites are sold out. "We
have a waiting list if
anything ever opens up,
but I think the odds
of a suite opening are
very slim," says
Hoobler.
Credit the power of Buckeye
football. "To be
able to invite some clients
or potential clients
to Columbus for the weekend
and to be sitting in
a suite for a game and
not getting wet, being
warm, whatever the case
might be-it certainly
is a plus for them," Hoobler
says.
Staying warm isn't as
big a problem for fans
of the Columbus Clippers.
Suite owners at Huntington
Park still get plenty
of bang for their buck,
though.
"Besides great seats,
the atmosphere down here
is very, very good. The
energy is high, it's
a place to be in the
heart of the Arena District," says
Ken Schnacke, general
manager of the Clippers. "We
have different ways to
view the game-whether
they're hardcore baseball
fans or casual fans who
want business activity
with the game in the
background."
Selling suites at the
new venue wasn't difficult,
despite the recession
that predated the stadium's
April opening, Schnacke
says. "The first
two-thirds of the suites
were easier because we
were out ahead of the
economic downturn. For
the last four to six,
we had to structure on
shorter-term deals because
companies couldn't commit
to 10- or 20-year deals."
The Clippers lease 24
corporate suites-all
of which are sold out-and
sell another four on
a game-by-game basis.
Most suites have nine
to 12 seats, while one "super
suite" holds 48.
Schnacke wouldn't divulge
prices other than to
say game-to-game party
suites go for $600, which
includes 12 seats and
three VIP parking passes.
Season ticket packages
also are available at
$625 for 72 games. "A
lot of companies are
using those to entertain
clients or as a reward
for employees," Schnacke
says.
Baseball isn't the only
draw at Huntington Park.
The Clippers sold tickets
for Red, White & Boom
and held a Dinner on
the Diamond function
in August. That event
offered a white-tablecloth
meal on the infield where
32 corporate tables went
for $1,000 each. Additionally,
the stadium is used during
the off-season for corporate
meetings and special
events, Schnacke says.
Beyond Sports
At Nationwide Arena,
hockey is the main draw-but
owners get more than
the Blue Jackets with
their leases. "Suite
holders get tickets to
every event in the arena,
not just the games. It's
a wide range, from family
shows to sporting events
to concerts to the circus.
It's an opportunity to
entertain and meet clients
and reward employees," says
Larry Hoepfner, senior
vice president of business
operations for the Blue
Jackets.
"Your suite lease
covers all events, so
you get 12 tickets to
every event," says
Frank Merrill, a partner
with Bricker & Eckler. "That
includes the Jackets
games. That includes
Barney on Ice or the
Rolling Stones."
The law firm (which also
holds a suite at the
Schott) uses most of
its hockey tickets to
entertain clients. But
many extras-like the
circus-go to employees
to treat their families,
Merrill says.
Nationwide Arena has
52 suites with leases
ranging from one to 10
years. A few are available,
Hoepfner says, declining
to divulge prices. "A
suite environment with
a wide range of events
can be used to help people
grow their businesses
and help them grow relationships.
We use them ourselves.
We entertain clients,
we entertain prospects,
and we use them for employee
recognition," he
says.
Leasing a suite at Columbus
Crew Stadium also pays
off in more than just
a stellar view of the
field. "The suite
is enclosed and climate
controlled. For one price,
you get all of the events
at the stadium. All matches,
all concerts and all
special events," says
Mark McCullers, president
and general manager of
the Crew. Suites also
include VIP parking and
on-site catering.
Crew Stadium has 26 suites
with 12 to 14 seats each,
starting at $30,000,
as well as two party
suites seating 26 or
27. Season ticket packages
for club seats also are
offered.
A few suites are still
available, though interest
and value has increased
since a stage was built
at the stadium's north
end. "The suites
that are available we
sell on a game-by-game
basis, and that can be
a very popular option
for companies that can't
afford to do a multiyear
lease. We've been successful
with packaging those
with games and concerts," McCullers
says.
Building Relationships
Companies that pony up
the money to lease a
suite-or two or three-say
the investment is worth
it, even in a recession.
After all, snagging just
one new client or renewing
or expanding an existing
relationship may offset
the annual buy-in. And
fostering goodwill doesn't
hurt, either.
"All organizations
are looking for ways
to show appreciation
for our clientele," says
Mark LaPlace, director
of tax services for GBQ
Partners, which has season
tickets to the Jackets,
Clippers and OSU basketball.
"Let's get away
from their office and
have a low-key, more
social interaction. We're
in a relationship business-the
relationship is just
as important as the technical
work we're doing," he
says.
Suites provide a venue
for large groups, says
Bricker & Eckler's
Merrill. In addition
to suites at Nationwide
and the Schott, Bricker
has season tickets to
the Clippers and Buckeye
football. "Entertainment
of clients at sporting
events is still a major
development activity
for law firms because
the legal industry and
business is built on
relationships. It's a
good forum to either
develop a relationship
or maintain or build
upon an existing relationship," Merrill
says.
Craig Marshall, Columbus
managing partner for
accounting firm Ernst & Young,
agrees. "The biggest
thing is that it helps
us to have that personal
touch with the client
to get to know them.
We spend time on a professional
basis, but this allows
us to both entertain
and see a different side
and connect on a different
level," he says.
The firm has "various
tickets and packages
at the various sports
venues around town," Marshall
says.
The biggest challenge
facing suite holders
may be how to allocate
a limited number of tickets-particularly
to coveted contests such
as the OSU-Michigan grudge
match. "We do a
lottery early in the
year and ask our management
team what games they
might be interested in," LaPlace
says. "We do an
allocation based on that
response. I don't ask
them what clients they're
taking, just what games
they're interested in."
Bricker & Eckler
sends an e-mail at the
beginning of each sports
season listing available
games. "The attorneys
submit requests to entertain
a certain client to a
certain event. We allocate
based on the demand or
the request," Merrill
says.
Hot tickets for basketball
fans include OSU vs.
Indiana and Michigan
State, while NHL fans
hope to catch the Detroit
Red Wings or the Pittsburgh
Penguins. "You may
have a client who is
based in Detroit or in
northwest Ohio, and he
or she follows the Red
Wings. So you try to
accommodate that by providing
the opportunity to watch
them in Columbus in our
suite," Merrill
says. "Often, it's
because someone is an
alumnus of a university.
You entertain them because
they went to Penn State
and they want to go to
a Penn State football
game."
For LaPlace, Big Ten
basketball and Blue Jackets
playoff games are in
high demand, and GBQ
does its best to spread
the wealth. "There
is some level of pecking
order, whether it is
seniority or position
in the organization,
where they might get
first pick. The real
objective is to spread
the season as evenly
as possible across the
entire management team," he
says.
Family Ties
Most businesses don't
limit their guest lists
to the 21-and-over crowd. "If
you make it into an event
where he or she gets
to bring their spouse
or children, it's a great
opportunity for the client.
Kids love going to the
suite. It's a big deal
for them," Merrill
says. A client might
be hesitant to give up
family time to watch
Buckeye basketball. "There's
not a lot of pizzazz
to that. But if he gets
to bring his two sons
who are 10 and 8 years
old, that really adds
something," he says.
Children are common guests
in Crew Stadium suites. "It's
a very family-friendly
amenity. Just about anybody
in your organization
or on your client list
has kids who are playing
soccer or have some other
connection to the sport," McCullers
says.
And connecting through
a shared interest is
the key reason sports-related
entertainment is so popular
for businesses. "Both
the lawyer and the client
typically enjoy whatever
activity they're watching.
So there's some mutual
interest that's created,
which creates conversation,
which creates opportunities
to talk about things
other than what's occurring
on the court or field
or ice. And that helps
to generate dialogue," Merrill
says.
"I think entertaining
people at sporting events
has always been very
prominent in society,
just like going out to
play golf," Schnacke
says. "It's someplace
their clients want to
go, and that's a positive
thing."
In addition to building
client relationships,
suite and season ticket
holders foster other
bonds, too, LaPlace says: "There's
a community element there
because these are teams
that represent the community,
and we ought to do our
part to support that."
"Especially with
the suites, there's a
component of civic or
community investment," Merrill
says. "It's not
only at Nationwide Arena
and the Schott, but the
performing arts, the
symphony, the opera and
things like that. If
the larger companies
don't make those investments,
then those opportunities
to grow the Columbus
community and its reputation
are lost."
Marshall agrees: "We
have a strong belief
that we need a strong
community for Ernst & Young
to be successful. The
arts, the sports, the
various entertainments
available are an important
aspect of the community."
On the Green
Doing business on the
golf course is still
a great way to build
client relationships.
But once a year, watching
others golf might be
even better.
The Memorial Tournament
at Muirfield Village
Golf Club remains one
of the hottest tickets
in town, and scoring
a coveted hospitality
tent invite can bring
just as much giddiness
as shooting a hole in
one.
Experience Columbus entertains
its own business associates
and provides a place
for members to do the
same through the Muirfield
Hospitality Program. "We
are very fortunate as
a community to have such
a prestigious event.
It provides us the opportunity
to thank our members
and our clients," says
Brian Ross, vice president
of sales for the tourism
and convention bureau.
Throughout the tournament,
participants can conduct
business at the Hospitality
House, a private residence
on the third green. Businesses
order daily hospitality
passes, paying only for
those that are used.
In 2008, 72 organizations
participated in the program.
The cost is $63 per person
per day for members ($73
for nonmembers) and includes
parking, transportation,
unlimited food and beverages
and private access to
and from the course.
Tickets are not included.
Experience Columbus also
offers the Hospitality
Club, which handles on-site
ticket management for
businesses. The service
includes ticket collection
and distribution, one-step
check-in and secure overnight
storage. The cost: $150
a day or $650 for all
five days of the tournament.
The chance to see the
Memorial's founding father,
Jack Nicklaus, with the
biggest names on the
PGA Tour is a major draw
for local businesses
and their clients. "It's
not just a golf tournament,
it is Jack's golf tournament," Ross
says. "It attracts
top-tier golfers from
all over the world, and
that is evident when
you have Tiger Woods
and Phil Mickelson and
a lot of the international
contingency who make
it a point to clear their
schedules and be at this
tournament."
The Memorial helps Experience
Columbus grow its membership
and continue partnerships.
Its marketing department
utilizes the tournament's
popularity as an opportunity
to show new and prospective
members what the organization
can provide them, Ross
says.
In 2008, Experience Columbus
started a new program
for special, qualified
sales leads called the
Columbus Memorial Golf
Experience. VIPs played
golf at the country club,
went into the 18th green
skybox and took part
in a golf school. Several
high-level executives
participated.
"The main reason
we were able to make
them consider coming
into the city was the
fact that they were going
to be able to see and
experience the Memorial
Tournament," Ross
says. "And because
of that, we were able
to help them experience
the community as a whole,
and now we have potential
business coming in."
Michelle
Davey is an editorial
assistant for Columbus C.E.O. |